Facebook or LinkedIn? Most Used Social Media Network For Business

Facebook or LinkedIn, which network is the most used social media network for business, the debate has been going on for years and users debating the pros and cons of both platforms usually coming to the conclusion that Facebook is most used for B2C and LinkedIn for B2B but what does the data tell us?

The 2015 Social Media Marketing Industry Reportbased on data from a survey of 3,720 marketers; 61% of survey participants focus primarily on attracting consumers (B2C), and the other 39% primarily target businesses (B2B) sheds some light

Most used social media platforms

Of all platforms, it should not be surprising that Facebook is the most used social network for business overall (93% ) vs Twitter (79%) and LinkedIn (71%).

Most Used Social Media Network For BusinessThis can be explained by the sheer number of Facebook users vs Twitter and LinkedIn.  Facebook has 1.44 billion monthly active users vs LinkedIn 380 million users and Twitter 304 million (2015 with Facebook spending on average 42 minutes per day on the site vs 9.8 minutes on LinkedIn Continue reading

FTC Social Media Endorsements Guidelines

FTC endorsements guidelinesEndorsements and reviews are big in social media, they can be effective decision making tools for consumers if they are truthful.  the FTC published endorsement guidelines to help brands and businesses stay out of trouble

Suppose you meet someone who tells you about a great new product. She tells you it performs wonderfully and offers fantastic new features that nobody else has. Would that recommendation factor into your decision to buy the product? Probably.

Now suppose the person works for the company that sells the product – or has been paid by the company to tout the product. Would you want to know that when you’re evaluating the endorser’s glowing recommendation? You bet. That common-sense premise is at the heart of the Federal Trade Commission’s (FTC) Endorsement Guides.

The Guides, at their core, reflect the basic truth-in-advertising principle that endorsements must be honest and not misleading. An endorsement must reflect the honest opinion of the endorser and can’t be used to make a claim that the product’s marketer couldn’t legally make. Continue reading

Hashtags: Useful or Nuisance?

Are hashtags obsoleteWe have all seen them, use them or been annoyed by them when abused, something I call hashtag vomit.  Users who don’t understand hashtags tagging their post with so many irrelevant and annoying hashtags you just want to move on without reading the post.

It started on Twitter, Facebook unsuccessfully tried to incorporate them in posts, LinkedIn gave up on them, Instagram and Pinterest users swear by them but few actually understand their use and purpose.

By definition, A hashtag is a type of label used on social network and micro blogging platforms to make it easier for users to find messages with a specific theme or content. In short, hashtags are like keywords allowing readers to find content related to a subject and should be treated as such

Social media “gurus” have been promoting hashtags as essential to social media posts and content success, advising marketers to use hashtags as a critical  element of any high-performing social media update without educating their clients and the public about the way to effectively use them

The result has been hashtag vomit, what mainstream search engines would classify as spam.  We have seen updates and content with plethora of hashtags, some relevant most irrelevant for the sake of trying to maximize potential exposure.

The question has long been,  do hashtags actually work?

The answer is yes and no, depending on your purpose

Twitter recently released a study focused on direct response ads, which are intended to drive a specific result, like an app install or a website visit, suggesting that when these ads included a hashtag or mentioned another account, they didn’t perform well

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Seven Reasons Businesses Lose Customers

A May 2014 onliSeven Reasons Businesses Lose Customersne survey conducted by Harris Poll points out seven reasons businesses lose customers.

Poor customer service is costing American consumers 30.8 work hours which translate into $108 billions a year in missed work time and productivity

Poor customer service costs a lot more to businesses and brands when you take into account that 35% cancelled their service or stopped using the brand or business and factor in a customer’s long term value (LTV), lost referrals or worse, since 13% have taken to social media

What frustrated them the most?

  • 44% waiting for a service rep
  • 43% being put on hold
  • 38% feeling that service representatives didn’t know how to fix problems.
  • 35% service rep did not understand their problems
  • 32% having to call back because the problem wasn’t fixed
  • 21% billing issues
  • 12% trying to schedule an appointment

“These service frustrations are significantly impacting service businesses today because consumers are becoming more and more likely to demand not just a great price but a great service experience,” Timms said. “Companies that offer the best experience in all parts of the service process will be the ones that retain their customers, grow, and succeed.”

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4 Reasons Industrial Marketers Should Adopt Social Media

industrial marketersEven if studies have shown that, so far, industrial professionals have been a relatively passive social media audience, their presence and social media usage is far from negligible.

In a recent study, “2014 Social Media Use in the Industrial Sector,”  IHS GlobalSpec found that 44% of technical professionals spend more than an hour per week on social media for work-related activities.

The study indicates that technical professionals maintain social media profiles on LinkedIn (74%), Facebook (61%) and Twitter (17%).

In addition, 47% of them spend time on LinkedIn reading product or industry news while 26% research suppliers.

69% of technical professionals with a Facebook profile follow businesses or groups within their industry and 38% research or read work-related content.

These statistics are far from negligible and show that industrial marketers need to take a serious look and consider integrating social media in their marketing mix.

The return may not be immediate and as high as their other more traditional marketing initiative but the potential is there for those who get early on on the bandwagon.

  1. At a time when traditional marketing vectors are crowded and customers/prospects are bombarded with messages and ads, social media is still a relatively virgin territory in industrial markets
  2. Social media allows them to find, identify, reach influencers like industry analysts, consultants and other industry thought-leaders
  3. Through social media they can connect and build relationships with influencers
  4. Social media is the medium of choice of the new generations, reaching them is key to future growth

Mothers With Children Under 5 Most Active on Social Media

moms with young children are often more active on social mediaA new analysis from Experian Marketing Services found that moms with children under the age of 5, are often more active on social media, more likely to shop using mobile devices and more open to engage with brands across digital touch-points than consumers at large.

Moms with young kids represent a highly active and digitally sophisticated segment of consumers who are eager to connect with brands and share their experiences through multiple platforms Continue reading

Google Plus Social Media Relevance

Google + is an interesting beast and as a platform, the question remains, what is Google Plus social media relevance?

As more and more data comes out, the question is still up in the air.  It’s not that Google is not trying, they have been shoving Google + down our throats by integrating (very poorly)successful social media properties like Blogger, Picasa, Google Places and You Tube into one platform:  Google +

In doing so Google + has shown impressive growth in terms of registered users but when it comes to social media, growing your base is only one part of the business model.  Most social media platform do so by providing a platform where users want to spend time and and share content with their friends increasing relevancy of the platform and creating an incentive for users’ friends to join.

Google failed at that part and fell back on the second option; using properties users love to use and forcing them into Google +.  It could have worked if Google had not made it more difficult to use the already successful properties and tried to make it as difficult as possible to share them in platforms other than Google +.

The result?  A recent study from Shareaholic shows that high user growth is not translating in higher use, engagement and sharing. Continue reading