Healthcare company Kaiser Permanente’s director of digital media and syndication, Vince Golla, talked about how the company brought its fans’ genuine, unscripted stories to a bigger audience without hiring an expensive production company.
Some key takeaways from his presentation:
- You can’t sample healthcare. Kaiser Permanente needed to show people in compelling, honest ways reasons customers love the brand. So the company turned to video testimonials and spotlighting the people who make it great: its staff.
- Your videos don’t have to be perfect. Golla says to keep the video blog sustainable, the company had to pull production off on its own. So the company hired an indie filmmaker to show the staff some basics and an intern to teach them how to edit it.
- Make your great content usable everywhere to get the most out of it. Kaiser Permanente didn’t stop at posting videos in social media. The healthcare company played them in waiting rooms, at meetings and on its internal channels to build pride in the content, while still spreading the word.