Social Media and Disclosures, Learning from the Hyundai Case

Hyundai avoided a collision with the Federal Trade Commission on the treacherous social media marketing course. The FTC suggested yesterday that its decision not to recommend enforcement action against Hyundai for a blogger outreach effort designed to build buzz around the brand’s Super Bowl XLV ads could be a lesson for marketers.

Three rules of thumb for social media marketers:

  1. Mandate a disclosure policy that complies with the law
  2. Make sure people who work for you or with you know what the rules are
  3. Monitor what they’re doing on your behalf

See full article

Deluxe Corporation Project REV

Very interesting presentation by Deluxe Corporation’s SEM and Social Media Manager, Nathan Eide.

Nathan shares how they launched a social media campaign to create brand awareness and gain customer feedback and insights on its products.

Nathan shows how you can raise awareness to your brand, gather intelligence on your product and services, do product development using social media

 

Influencing the Influencers

Microsoft’s Director of Community and Online Support, Nestor Portillo, shared how they leveraged both internal and external social media sites to better manage their vast customer network and create a customer-centric approach to their business.

What where the top strategic priorities for social media marketing in 2011

A study recently released by Marketing Sherpa polling CMOs (Chief Marketing officers) reveals the top strategic priorities for social media marketing in 2011

  • Recruiting interdepartmental staff to perform social marketing activities 8%
  • Improving the quality and cost efficiency of customer support programs 9%
  • Integrating social media monitoring and analytics into a single dashboard 11%
  • Integrating social marketing data with CRM and other marketing systems 21%
  • Achieving or increasing measureable lead generation from social marketing 43%
  • Achieving or increasing measureable ROI from social marketing programs 46%
  • Improving search engine ranking positions 50%
  • Developing an effective and methodical social marketing strategy 53%
  • Converting social media members, followers, etc.into paying customers 63%
  • Improving brand awareness or reputation 66%
  • Increasing website traffic through social media integration 71%

 

The days of low cost marketing on Facebook may be counted

It’s not a coincidence that Facebook first half profits doubled to $1.6B and the trend will likely accelerate.   Over the past few years Facebook has been slowly but steadily paving  the way for increased profitability

For the past three or so years, most of the changes Facebook has implemented have made it made it increasingly difficult for organization and brands to put their content in front of their “Fans” or as Facebook now calls them “Likes”

It started with the structure of the wall on profiles.  We first saw the wall being segregated in two sets of posts with the default view to what Facebook deemed most important to users to the last change in the past month.

The latest little known or noticed change in Facebook “Pages” has big implications.  As of September 30, 2011, Facebook stopped allowing pages to communicate to their “Fans” or as Facebook calls them “Likes” via messaging.

The feature that allowed page owners or administrators to send targeted messages into users’ inboxes has been removed, officially to , and i quote : ” connect with your audience in the most effective ways possible” which is through public communication on the wall.

So Facebook says.  In reality, it’s been a slow and calculated approach to remove free means of communications between pages and their followers and quoting facebook again, “using targeted Facebook Ads or Sponsored Stories to help grow and highlight your message within the Facebook experience“.

If the past is any indication, we can expect that Facebook will find more ways to curtail free interactions between pages and users as an incentive to use paid Facebook advertising, coming around full circle, back to traditional advertising, only this time with a captive audience…. of advertisers.