Study Predicts Growing Use Of Social Media In Healthcare

A recent study concluded that social media would continue to be a factor for healthcare providers and consumers while at the same time, ambiguous regulations, privacy concerns and a host of other factors limit how patients and healthcare providers use social media

Once these hurdles are overcome, the PwC report said, social media “will open new opportunities to improve health delivery and outcomes

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Social Media and Disclosures, Learning from the Hyundai Case

Hyundai avoided a collision with the Federal Trade Commission on the treacherous social media marketing course. The FTC suggested yesterday that its decision not to recommend enforcement action against Hyundai for a blogger outreach effort designed to build buzz around the brand’s Super Bowl XLV ads could be a lesson for marketers.

Three rules of thumb for social media marketers:

  1. Mandate a disclosure policy that complies with the law
  2. Make sure people who work for you or with you know what the rules are
  3. Monitor what they’re doing on your behalf

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Going Digital to Get to First Trial

Cargill’s Internet Marketing Manager, Chris Obray, discussed how the company used social media sites Facebook and Twitter to create brand awareness of their product Truvia to their target market.

BlendTec shows how to measure the effects of a social marketing strategy

Social media is where blender manufacturer BlendTec connects with consumers. The company’s YouTube channel has more than 440,000 subscribers and its videos have been viewed more than 181 million times. In addition, more than 85,000 shoppers Like the retailer’s Facebook page, and at least 7,300 consumers read Blendtec’s tips and recipes on Twitter.

That kind of attention is nice, but it doesn’t pay the rent. So BlendTec.com, No. 716 in Internet Retailer’s Second 500 Guide, looks more deeply to determine whether social media buzz is translating into sales—one of the main marketing challenges faced by online retailers when they use social media to drum up sales.

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Deluxe Corporation Project REV

Very interesting presentation by Deluxe Corporation’s SEM and Social Media Manager, Nathan Eide.

Nathan shares how they launched a social media campaign to create brand awareness and gain customer feedback and insights on its products.

Nathan shows how you can raise awareness to your brand, gather intelligence on your product and services, do product development using social media

 

Influencing the Influencers

Microsoft’s Director of Community and Online Support, Nestor Portillo, shared how they leveraged both internal and external social media sites to better manage their vast customer network and create a customer-centric approach to their business.

What where the top strategic priorities for social media marketing in 2011

A study recently released by Marketing Sherpa polling CMOs (Chief Marketing officers) reveals the top strategic priorities for social media marketing in 2011

  • Recruiting interdepartmental staff to perform social marketing activities 8%
  • Improving the quality and cost efficiency of customer support programs 9%
  • Integrating social media monitoring and analytics into a single dashboard 11%
  • Integrating social marketing data with CRM and other marketing systems 21%
  • Achieving or increasing measureable lead generation from social marketing 43%
  • Achieving or increasing measureable ROI from social marketing programs 46%
  • Improving search engine ranking positions 50%
  • Developing an effective and methodical social marketing strategy 53%
  • Converting social media members, followers, etc.into paying customers 63%
  • Improving brand awareness or reputation 66%
  • Increasing website traffic through social media integration 71%

 

What is concidered acceptable content on Facebook

I often get the question:  What is considered acceptable content and what will get me in trouble on Facebook?

There is no easy or clear cut answer. The Facebook TOS (Terms of Service) concerning acceptable content, as with many Facebook rules are pretty vague and murky and their application, at Facebook’s discretion with little if any recourse.

The TOS states: “You will not post content that: is hateful, threatening, or pornographic; incites violence; or contains nudity or graphic or gratuitous violence,”

The interpretation is subjective and left to a committee based in Ireland, one of the most puritan countries in Europe.  As we have seen in the past, the interpretation and application has been at best random, without due process and recourse.

To stay on the safe side, the best advice I can give is:  do not post anything you would not want your mother or grand mother to see.

If you are not confused enough as most of us are, this article titled: “Too far for Facebook? How the site decides what to ban” goes into more details.